OpenBoxDirect.com Return Policies:
Buyer's Remorse Returns
Please make certain that the Open Box or Scratch & Dent item that you purchase is correct for your needs as items purchased from OpenBoxDirect.com are not eligible for a buyer's remorse return. Our product experts are available to help you select the correct item for your individual needs and we encourage you to utilize their expertise before you place an order should you have any questions. (800) 283-1044.
Rerouting an Order
Orders that have been fully processed into our warehouse or shipped may no longer be cancelled. Should you wish to return an order that has yet to arrive at the ship to location please contact our customer service department so they may request a rerouting of the package with the shipping carrier back to our warehouse. Once the order is received back into our warehouse you will be refunded 80% of the of the product cost in order to recoup shipping fees. Rerouted orders that included an original shipping cost will be refunded minus the listed shipping amount and subject to a 10% shipping recovery fee.
Since the items sold through our website are pre-owned units, and will most likely include various degrees of cosmetic damage, it can be challenging to determine if an Open Box or Scratch & Dent unit has been damaged in transit by the shipping carrier. Should you receive an item with damage that prevents it from functioning as designed the damage may have occurred during transit. Please contact our customer service department within 48 hours of delivery (excluding weekends and holidays) so they may assist you. (800) 283-1044. Our service department may request an email with photos of the damaged unit in order to properly assess the item and the nature of the damage.
Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Please note that the shipping companies operating on our behalf will only make one attempt at pick-up. Thereafter, any subsequent pick-ups may be at the expense of the customer. Once we have received the damaged unit back at our warehouse, we will immediately ship the replacement product (if available) or issue a full refund.
Because our pre-owned inventory fluctuates greatly depending on what we receive back in suitable condition, we may not be able to exchange your ship damaged purchase for a comparable item. In these cases, you will receive a full refund once the damaged item is successfully received back into our warehouse in its original packaging.
All items sold through OpenBoxDirect.com are covered under the manufacturer’s warranty and you will need to contact the manufacturer directly should you require warranty assistance. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call us at (800) 283-1044. We will not replace or exchange defective products that fall under the manufacturer's warranty coverage. All warranty service is provided by the manufacturer of the product purchased.